Terms of Service

These General Terms and Conditions govern the use of the SaaS platform Sitebaze, provided by Tim-Alexander Schulz, Brunnenweg 18a, 21643 Beckdorf, Germany (hereinafter the „Provider“).

Sitebaze is directed exclusively at entrepreneurs within the meaning of section 14 of the German Civil Code (BGB), at persons acting in a commercial or professional capacity, and at persons of full age authorised to act on behalf of a company. No contracts are concluded with consumers.

The contract between you (hereinafter the „User“) and the Provider is formed upon registration of a user account at sitebaze.com and acceptance of these Terms.

Only the German version of these Terms is legally binding. This English text is provided for convenience and understanding only; in the event of any discrepancy, the German version prevails. Deviating or conflicting terms of the User are not recognised unless the Provider expressly agrees to them in writing.

The language available for concluding the contract is German.

Sitebaze is a web-based all-in-one platform for website management and search engine optimisation. The scope of services depends on the plan chosen by the User and covers the following functions:

• Site audit - technical analysis and SEO review of websites
• Rank tracking - monitoring of search engine rankings
• Monitoring - monitoring of website availability
• AI visibility - analysis of visibility in large language models
• AI editor - AI-assisted content creation and optimisation
• Documents and legal texts - creation of imprint, privacy policy and further website documents
• Client portal - white-label reporting for agencies and freelancers
• Google Search Console integration - optional connection via OAuth 2.0 to display search performance data (clicks, impressions, positions, CTR)
• Analytics - website tracking in privacy mode or in an extended consent configuration
• Social media analysis - optional, strictly read-only connection of the User’s own social media channels (e.g. YouTube, Instagram, Facebook, TikTok) to evaluate reach and engagement

Language of the service: The application is currently provided in German only. This applies to the user interface, all system emails and invoices, the content generated by the AI features, and customer support. This website is available in English so that the product can be assessed before signing up; it does not imply an English version of the software. An English interface may be added in future but is not owed under this contract.

The Provider is entitled to extend and improve the range of functions. Material restrictions of existing functions will be announced with reasonable notice.

Using Sitebaze requires the creation of a user account. When registering, the User is obliged to provide truthful and complete information and to keep it up to date.

By registering, the User confirms that they are acting as an entrepreneur within the meaning of section 14 BGB and not as a consumer. Where the User acts on behalf of a company, they further confirm that they are authorised to enter into the contract for that company.

The User is responsible for the security of their account. Access credentials must not be passed on to third parties. If unauthorised access is suspected, the Provider must be informed without delay.

As a rule, one user account is provided per natural person. Within an organisation, several users can be assigned to a shared account (team function) where the chosen plan provides for this.

Sitebaze can be used under a free plan with a limited range of functions. Paid plans are billed monthly or annually depending on the billing period chosen.

Free trial

Paid plans can be tried free of charge for 14 days, once per organisation. Starting the trial requires a valid payment method to be stored; no charge is made during the trial. After the trial ends, the contract automatically continues as a paid subscription of the chosen plan - this is pointed out expressly when the trial starts, and we also send a reminder by email before the trial ends. If the contract is cancelled by the last day of the trial, it ends when the trial expires and no payment is taken. Individual quotas (e.g. scans) may be limited during the trial.

All prices are net prices plus statutory value added tax at the applicable rate, where applicable.

Payments are processed via Stripe. Accepted payment methods are those offered by Stripe (e.g. credit card, SEPA direct debit).

The Provider reserves the right to change prices with at least 30 days’ notice before the next renewal period. Existing contract terms remain unaffected by price changes.

For the duration of the contractual relationship, the Provider grants the User a simple, non-transferable, non-sublicensable right to use the platform in accordance with the chosen plan.

Prohibited use

The User is prohibited in particular from:

• using the platform for unlawful purposes
• carrying out automated bulk queries that exceed the contractually agreed quotas
• circumventing or manipulating the platform’s security mechanisms
• creating or distributing content that violates applicable law
• reselling the platform to third parties (except within the client portal function)

Fair use

Use of the platform is subject to a fair use policy. In the event of a significant excess over customary usage patterns, the Provider reserves the right to contact the User and, where appropriate, to refer them to a higher plan.

The document and legal text functions integrated into Sitebaze create template texts on the basis of general legal requirements. The generated texts serve as guidance and as a starting point.

Use of the document and legal text functions does not constitute legal advice. The Provider gives no warranty as to the legal completeness, correctness or suitability of the generated texts for the User’s specific case.

Users are advised to have generated legal texts reviewed by a lawyer before use. Responsibility for complying with statutory requirements rests with the User.

The SEO data provided by Sitebaze (rankings, search volumes, site audit results) is partly sourced from third parties and processed algorithmically.

The Provider gives no guarantee as to the accuracy, completeness or timeliness of this data. In particular, no guarantees are given for specific search engine rankings or SEO results.

The SEO data serves as a basis for decisions and as guidance. Business decisions taken on the basis of this data are the User’s own responsibility.

Sitebaze offers AI-assisted functions for creating and optimising content. Texts and suggestions generated by the AI are to be understood as drafts and recommendations.

The Provider gives no warranty as to the correctness, completeness or legal compliance of AI-generated content. The User is obliged to review all AI-generated content before publication and bears sole responsibility for its use.

Rights of use in the generated content rest with the User, provided no third-party rights are infringed. AI-generated content is currently produced in German.

The icon library integrated into Sitebaze contains icons from the open source project Phosphor Icons. These icons are licensed under the MIT License (Copyright © 2020-2024 Phosphor Icons).

The User may use the icons freely that they download through the icon library - for private as well as commercial projects. Separate attribution is not required, but is appreciated.

The Provider gives no warranty as to the completeness, freedom from error or fitness of the icons provided for any particular purpose. Sitebaze is not the author of the Phosphor Icons and is not liable for any third-party claims in connection with their use.

The uptime monitoring function checks the availability of the websites stored by the User at regular intervals.

No guaranteed service level agreement (SLA) is granted for the monitoring function itself. Monitoring data is provided without warranty. In particular, the following limitations may occur:

• delays in notification of outages
• brief false alarms caused by network problems
• interruptions of the monitoring service due to maintenance

For business-critical applications we recommend using additional monitoring solutions.

Google Search Console (OAuth 2.0)

Sitebaze offers the optional possibility of connecting the User’s Google Search Console account to the platform via the standardised OAuth 2.0 protocol. The connection requires the User’s active consent on the Google authorisation page. Sitebaze receives read access only to the User’s search performance data and cannot make changes to the Google account.

The User can revoke the connection at any time within the platform or through their Google account settings. On revocation, all stored access tokens and retrieved data are irrevocably deleted.

The Provider gives no warranty as to the availability, completeness or correctness of the data provided through the Google Search Console API. Changes to the Google API or to Google’s terms of use may affect the functionality of the integration.

Google favicon service

To display website icons (favicons) in the user interface, Sitebaze uses Google’s public favicon service. When these icons are loaded, the User’s browser establishes a direct connection to Google servers. Further details are set out in the Privacy Policy.

Google terms of use

Use of the Google Search Console integration is additionally subject to the Google API Terms of Service and Google’s privacy terms. The User agrees to those terms applying insofar as they activate the integration.

Social media connections

Sitebaze offers the optional possibility of connecting the User’s own social media channels (e.g. YouTube, Instagram, Facebook, TikTok) via OAuth 2.0 in order to evaluate their reach and engagement metrics. Access is strictly read-only; no content is published and no data is transmitted back to the platforms. The User can disconnect at any time, whereupon access tokens and retrieved metrics are deleted. The terms of use and developer terms of the respective platform apply in addition.

Note on TikTok: TikTok belongs to the ByteDance group; connecting it may involve transfers of data to third countries outside the EU, in particular China. TikTok is therefore only connected after separate, express consent by the User to that third-country transfer (Art. 49(1)(a) GDPR). Details are set out in the Privacy Policy.

The Provider gives no warranty as to the availability, completeness or correctness of the data provided through the respective platform APIs. Changes to those interfaces or terms may affect the functionality of the integration.

The Provider is liable without limitation for damage arising from injury to life, body or health, and for intent and gross negligence.

In cases of slight negligence, the Provider is liable only for breach of material contractual obligations (cardinal obligations). In that case liability is limited to the foreseeable damage typical for this type of contract and amounts at most to the total of the fees paid by the User in the preceding 12 months.

The above limitations of liability also apply in favour of the Provider’s vicarious agents.

The Provider is not liable for damage caused by circumstances beyond its control (force majeure), in particular outages at third-party providers, internet disruptions or official orders.

Personal data is processed in accordance with our Privacy Policy, which forms part of these Terms.

Where the User processes personal data of third parties in the course of using the platform (e.g. via CRM, analytics, monitoring or client portal functions), a separate data processing agreement can be concluded digitally in the account under Settings → Legal. For questions or individual contractual requirements please contact support@sitebaze.com.

Contract term

• Monthly plans renew automatically by one month at a time unless cancelled before the end of the respective term.
• The free plan can be cancelled at any time without notice.

Cancellation

Cancellation is possible at any time with a few clicks in the billing settings of the platform (Settings → Billing → „Cancel“) - a corresponding link („Cancel subscription“) is also provided in the footer of our website. Alternatively, an email to support@sitebaze.com is sufficient. Cancellation during the free trial is possible until the last day of the trial and does not trigger any payment obligation.

After cancellation

After the contract term ends, your data remains available for a reasonable period for settlement, support and legally required follow-up processes. Personal data and content data are subsequently deleted or blocked in accordance with our deletion and retention rules, unless statutory retention obligations apply.

Sitebaze supports data portability within the statutory framework, in particular under Art. 20 GDPR, and within the export and handover functions available in the platform at the relevant time.

• Machine-readable formats - where provided for the respective functional area, we make data available in common machine-readable formats or assist with a reasonable handover.
• No artificial barriers to switching - the Provider does not create artificial technical obstacles that would unreasonably impede a change of provider.
• Support when switching - for questions about export, handover or an orderly end of contract, our support team is available at support@sitebaze.com.

Governing law

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

Place of jurisdiction

Where the User is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from this contractual relationship is the Provider’s registered office.

Note on the former EU online dispute resolution platform

The European Commission’s former online dispute resolution (ODR) platform was discontinued on 20 July 2025 and is no longer available. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Severability

Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions remains unaffected. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid one.

Binding language version

These Terms were drawn up in German. This English translation is provided for convenience only. In the event of any discrepancy between the two versions, the German version prevails. The German version is available on this website.